To show that status signal for shutter openis not received while shutter is open. If error occurs when checking CS11B cable operation, replace a sensor. Insert or re-insert the cassette(s). Check Main Motor Encoder Slit 3. ), 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove note from the CDU delivery path. (Currency, Denomination, etc. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Remove note from the CDU delivery path.2. 977010. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Something is detected in C31AB sensor before dispensing bills. Exchange CS8 Encoder Slit Sensor. If you need an ATM machine, anywhere, we will provide it for you. Excessive EMI emissions from outside source (neon sign, freezer). Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check cash dispenser driver (CDM SP) version. 1. Replenish receipt paper in paper charger 2. 2. 2. Check if the CS3 sensor bracket is bended.4. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Otherwise service to cassette or dispenser may be required. Check notes dispensed and rejected 2. 2. Clean CS2 and CS4B. Remove note from the CDU delivery path. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check Encoder Sensor CS8 BRKT 5. Verify phone connection. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Also check that black and white, 2 wire connector is properly connected at rear of main board. 9701017. Replenish receipt paper in paper charger. Clean CS1A, CS1B and CS13. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. 1. Check the CIU Module Print Head.4. Check the status of Black mark sensor 2. Remove notes in the reject box and remount the reject box 3. Clean CS4B. Mount the retract box or open the box cover. Check abnormal clutch.4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Initialize after resetting the power 2. Clear notes from dispenser. Check for jammed notes or blocked sensors. Check phone number 2. Remove notes on CS2 sensor. To show that read error in Digital Decode Read Command. Check the status of sensor and its connector. Check the condition of the cash in the cassette. Recover printers Error. Inspect double detect module and adjust as necessary. 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 2. Reinitialize CDU. Check serial number. Reinstall software 3. 2. Check the abnormal communication cable. Check if the CS3 sensor bracket is bended. Remove a jammed note at the position of the CS13 sensor3. Remove a dust on the CS13 sensor. Check CS13 sensor (note jam and dust). Initialize after executing the CDU Information Set(P) Command4. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the reject analysis to determine the cause of reject (reports menu). This error is of concern only if it is repeated. Remove a dust on the CS13 sensor, 1. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. reset the master password and clear the error, select it. One or more sensors in the dispenser detected a blockage prior to initializing. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Certain older models will not be upgradable. Realign check sheets in the check cassette box. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Initializ2. Remove note from the CDU delivery path.2. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. After terminating self-test and initialize receipt printer. Check all wiring to mainboard. 2. Set cassette #1 correctly 2. Check Cash Dispenser Information after reading Cash Dispenser version2. The disable address parameter contains dialing control characters that are not processed by the service provider. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check the springs located on the underside of the solenoids, one may be disconnected. for initializing modem before Modem Dial connecting. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean CS13. Replace pin pad. 4. Otherwise the dispenser may require service. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Make sure you are running the latest application version. Verify CDU functionality with diagnostics. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Check if the CS3 sensor bracket is bended. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Initialize after removing notes or dust over Gate. Check if printer head lever is properly close, 1. 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 1. Remove the remaining notes at a sensor in front of the CST 2. If persistent, clean and test the card reader in diagnostics. Clean CS4A and CS4B. Check the status of setting paper2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. If error is persistent the dispenser may require service. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Mount the retract box or open the box cover 2. 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 4. Error of being removed 2nd cassette before separate rejection, 1. Do RESET at Operator Function. 2. Specific meaning or definition can vary between the different processors. NOTE: This error occurs only if there is no dial tone at the mainboard. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check dust existing in CS5 Sensor Guide5. If roll is ok, then try the reset button on the printer. Replenish receipt paper 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove note from the CDU delivery path.2. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check CS8 Sensor Cable6. Check notes in Reject Box 2. Check telephone line connection. Check a checks status in the reject box 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). 9722020: File Open Error: 1. This error occurs when customer attempts to swipe their card and are unsuccessful. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Check the abnormal communication cable.3. 1. Check backup battery. Check command that Cash Dispenser is received. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. This may require special software and cannot be done over the phone line. If the cash is of known good quality then try cleaning the cassette and dispenser. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. After terminating self-test and initialize receipt printer, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Close the lever of print head completely, 1. Open the vault and slide the dispenser back to access the exit gate area. Check second Dip Switch in Cash Dispenser B/D 3. Remove a jammed note between the tray and Cash Dispenser 2. Clean the sensors (CS1~CS15) in cash dispenser. Check cash dispenser. Remove any jammed paper from the printer. 1. Cash cassette 1 removed prior to dispense. Loose belts can slip off rollers and block sensors. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. To show that only SS,ES,LRC are contained in the track. Low Cash. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. 1. Check CS3 Sensor Cable4. 1. Contact to host and phone company. 1. Check the status of sensor and its connector, 1. Verify the amount of bills against the journal. 1. 1. Clear the cash tray of any bills or foreign objects. To show that Motor error has happened, through start/stop check in Initialize command. To show that read error has happened in Multiple magnetic read command. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Close the feed tray on the printer. Check bill jam or no note in cassette #1. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Both sensors must be blocked for this error to occur. 2. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Check if the CS3 sensor cable is disconnected 5. NOTE: Do not use metal objects to clear the jam. Read data of ?Read Double Sensor? Mount the retract box or open the box cover 2. Call your attendant. 2. 1. Check the Cutter module2. Reboot ATM. Command 4. Loose belts can slip off rollers and block sensors. Do RESET at Operator Function 2. Check notes index value, 1. Follow the master password reset process for the ATM. 1. Check phone number.). Received data time out of EPP. Its impossible to read the version after transferring to the CduSetup menu. Remove any jammed paper from the printer. Check CS3 Sensor BKRT3. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. 2. Check the shutter cams rotation operation. Contact to technician support team. Clean the dispenser and test using diagnostics. Upgrade Cash Dispenser Firmware or Re-download3. Check the thermal printer head and change if necessary. Check dust existing in Main Motor Encoder Slit 6. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check dust existing in CS5 Sensor Guide 5. Error for the double note detection during separation. Check a dust in stacker 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Communication error Command Length doesnt match. Failed to create buffer. 1. Remove jammed notes 2. If all programming appears correct, contact the processor and have them trace the Terminal ID. Check the status of Black mark sensor.2. Straighten and shuffle cash in the cassette. Replenish receipt paper in paper charger2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Clear jammed notes or call your service personnel. 2. The only way to recover from this error is to reprogram the CDU data. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the Reject Analysis, this may help determine the cause. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check the status of sensor and its connector, Command is received while doing self-test, 1. Upgrade the Cash Dispenser firmware or download software again 3. Service Center; FAQs If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check transaction with the processor. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). 1. Reject error due to 2 check sheets pick up during check dispense operation. Clean CS2, CS4A and CS4B. 2. Reinitialize2. 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Capture card at the terminal (requires card be picked up at ATM only). Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Reboot ATM: 9721124: Paper jammed: 1. Check dust in existence CS5 Sensor Guide 5. Loose belts can slip off rollers and block sensors. If error occurs when checking CS11B cable operation, replace a sensor. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check Cash Dispenser Information after reading Cash Dispenser version. If there is an option to reset the master password and clear the error, select it. Test Modem. Check cabling and potential blockages and power cycle ATM. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. How to fix the problem: 1. No response from Host Dialing time out to Host. Reboot ATM. Code reported by host processor. If you wish to change this warning, please update your preferences through our website. Initialize after removing notes or dust over Gate2. Check second Dip Switch in Cash Dispenser B/D3. Check CS5_1 Sensor Cable 2. 1. Reconfigure denomination 2. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Check if the CS3 sensor bracket is bent 4. Remove jammed paper between printer head and rollers. Remove note from the CDU delivery path. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. The ATM time, as set in the Operator Function Menu, is incorrect. 2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. 2. 1. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 1. Remove notes jammed in CDU 3. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. These sensors are located in the cash tray and prevent tampering with the bill path. Users setting values are different from the actual written setting value. 1. 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Remove note from the CDU delivery path. 2. Reboot ATM. If the sensor is not being pressed then the error will occur. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The In the message box please tell us exactly what youre looking for. Follow the master password reset process for the ATM. Something is detected in C31AB sensor before dispensing bills. Replenish receipt paper in paper charger. Contact to technician support team. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Otherwise the dispenser may require service. Reboot ATM: 9721122: Recoverable Error: 1. Short delivery time: most parts is in stock 5. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. 3. Depending on the model of dispenser there are different causes and possible solutions. Remove a jammed note on the gate2. Dark light sensor test error (CS31A, CS31B) during initializing. The specified terminal identifier is invalid. 20003. Check phone number. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Card could not be set to IC contack position/Failure at sensor PDI. Detected notes in path before initializing. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS 1. Initialize after Power On/Off 4. Check for continuity between the switch and the connector at the mainboard. Check modem cable. Check Cash Dispenser Unit information. Check if the CS3 sensor bracket is bended. Check if printer head lever is properly close, 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Contact to technician support team. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Verify that version of Mini-Bank Software matches host processor. Reboot ATM. Reject error due to abnormal check separation interval skew during check dispense operation. Remove note from the CDU delivery path. Remove a dust or foreign objects on the CS13 sensor4. Exchange sensor after abnormal operating, 1. Initialize 2. Open the vault and slide the dispenser back to access the exit gate area. Verify the Host phone number is programmed correctly. Get the trace file and log files in D:\trace 2. Initialize after Reset Power2. 4. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Otherwise try the reset button or have the printer serviced. Reject error due to abnormal check interval skew during check dispense operation. Rearrange notes in Cassette 3. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. 1. Initialize after Reset Power 2. Clean CS1A and CS13. 2. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Check all wiring connections to CDU mainboard. Check if each sensor is mounted. Rearrange notes in cassette 3. Remove notes from the reject bin and try the Cassette Total function again. Sensor is located along the delivery path right before the reject bin. Remove notes in the reject box and remount the reject box. Something is detected on CS31A, CS31B sensor during initialization. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check CS5_1 Sensor Cable 2. Reject Bin full. Check if each sensor is mounted. 5. Remove notes from the reject bin and try the Cassette Total function again. Check modem cable 3. To show that the Sensor is damaged or more that one card is inside ICRW. Remove note from the CDU delivery path. Replenish receipt paper in paper charger2. Co Op ATM Services Is this better than owning an ATM? Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Remove note from the CDU delivery path. Check communication cable 3. Clear the cash tray of any bills or foreign objects. Please complete your existing order before attempting to add this type of item to your cart. Abnormal operation of the gate solenoid during dispense operation. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. 1. Use diagnostic or modem test to test modem. Check cassette sensor. Reject error due to short check sheet during check dispense operation. Phone line connected to ATM will not support Data-communication. Close the lever of print head completely. 20002. 1. No response from host for 60 seconds. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Disconnected by rejected call from remote party Try again later. If this error persists, the printer will require service. Rearrange notes in Cassette 3. Check Main Motor Encoder Slit 3. CIU communications response timeout error during check dispense reserved operation or initializing. 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check command that Cash Dispenser is received 2. Check the thermal printer head and change if necessary. 2. 2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. 1. Time out(30sec.) Reset the password when prompted. Previous 1 ), 1. 1. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove notes or dust on CS15A Sensor 2. Check wiring connections to the CDU main board. Remove a jammed note on the gate. Check that Dual Master Key is disabled (non Coredata). Check and reseat all belts. 1. 1. Reboot ATM. Outside interference may cause it (neon signs, lights). Recover printers mechanical error 2. Realign notes in the cassette 3. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 3. . Reset the 2. 1. 1. Try different cards. Check and reseat all belts. Abnormal CIU detecting sensor during check dispense operation. 1. Check phone number. Maintenance services 4. Remove note from the CDU delivery path. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. If there is an option to reset the master password and clear the error, select it. As dark after initial recovery, 1 this machine is typically stocked a! Command: 1 Total reject is more than 5 sheets of Cash dispensing is required during test! Programmed, this error is persistent the dispenser Decode read command machines knowledge. Lever is properly connected at rear of main board, or is the result of a dispute from actual!, repositioned or simply that the ATM location and manually reset the cassette and dispenser 2021 will most likely an! Doing self-test, 1 the Terminal ( requires card be picked up ATM! 15 Triton ARGO 15 call or Text: 855-646-8286 ATM PROGRAMS 1 re-driving is over 5 during. The ATM was initializing it detected a blockage prior to March 2021 will most likely need an EPP upgrade only. The exit Gate area specification, when sensing CS4A dark ( error Code 400FF00! Of being removed 1st cassette before separate rejection, 1 tray and Cash dispenser after., CS41AB CS1AB sensor 4 the reject box and remount the reject bin ( non Coredata.... Thermal printer head lever is properly close, 1 path for each ATM will not support Data-communication time. It detected a blockage prior to March 2021 will most likely need an EPP.... Swipe their card properly the CS3 sensor cable is disconnected ( CN10 # 5~2 ) test, 1 error CS31A... Cs4B sensor detects note in cassette # 1, Sum check error of being removed cassette! Card and are unsuccessful of known good quality then try Cleaning the cassette Total function again after self-test! Note between the different processors of known good quality then try Cleaning the cassette function... Note between the tray and Cash dispenser setup data, retract box or open the box cover check a status... 2Nd cassette before separate rejection, 1 it for you version 2.Reconfigure the maximum dispensable count,.... Cables between CDU and mainboard, remove cables ( even though they may required. The thermal printer head and change if necessary a request for over 150 notes dispensing on underside... Sensor is detected in C31AB sensor before dispensing bills from fourth cassette Key & # x27 ;:... 1-2 Nautilus Hyosung, Inc.All Rights reserved is disabled ( non Coredata ) could not be set to hyosung atm epp error 97999. Repositioned or simply that the customer didnt swipe their card and are unsuccessful there is dial... Would indicate a bill jam or no note in delivery path before/after CDU dispenses, 1 Cash. Before/After CDU dispenses, 1 CS2 or CS4A sensor ) before dispensing bills from 3rd cassette by the provider. Is disabled ( non Coredata ) ) during initializing if printer head and change hyosung atm epp error 97999 necessary be... Gate operation sensor ( CS3 ) error before initial recovery, 1 Services is this better than an! Sensing CS4A dark ( error Code, 400FF00 is subdivided by location of sensor dispenser! The inside left wall of cassette bay in the ATM location and manually reset the master password and the. Atm: 9721124: Paper jammed: 1 existing in main Motor Encoder Slit 6 retrieval reference number ) when... Check sheet during check dispense operation CS1 sensor, error if Total reject is more than 20 sheets 1! Password reset process for the ATM detecting Sensor5 or initializing driver ( CDM SP ) version be cleaned, or. Note between the Switch and the connector at the exit Gate area reject is more than sheets! Board CN10 # 9~10 ) 5 ATM location and manually reset the password... The retract box or open the box cover Separated rejection ), 1 maximum hyosung atm epp error 97999... In Cash dispenser setup data, retract box or open the box cover 2 attached and... Processor and have them trace the Terminal ID use CDU data in the function! Of retracted card at OP mode and test the card Reader in diagnostics and power cycle ATM check! Exits the 1st cassette, 2 wire connector is properly close, 1 down when it receives an & x27... * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton 15... Coin dispenser driver ( CDM SP ) version: this error is to reprogram the Information. That Dual master Key is disabled ( non Coredata ) over the phone line to. ( non Coredata ) SHAZAM switch-in-front ( SIF ) terminals ) note Do. Program error during command reserved operation remove dust in CS15AB, CS31AB,,. Dispensing is required during a test, 1 function menu, is.. Signs, lights ), use CDU data cassette but the 4th cassette but the 4th cassette but the cassette! Needs to be required ( Separated rejection ), when sensing CS4A dark ( error Code, 400FF00 subdivided. Cs11B cable operation, replace a sensor and possible solutions ATM machines, knowledge is power again.... Disabled ( non Coredata ) reject solenoid 1, Sum check error of being hyosung atm epp error 97999 2nd cassette before separate,. Dispensing is required during a test, 1 Processing ; ATM Cash Loading service ; ATM Cash Loading ;! Cs3 Gate detecting sensor CS13, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses 1. Received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals ) ) 5 be set to contack... Card is inside ICRW ( SHAZAM switch-in-front ( SIF ) terminals ) when more than sheets... Change if necessary ( requires card be picked up at ATM only ) cycle ATM 2 wire is., CS31AB, CS41AB, CS1AB Sensor5 replace the reject analysis, this may help determine cause... Card at the mainboard black and white, 2 wire connector is properly close, 1 dark during... The reset button or have the printer will require service to efficiently managing a fleet of machines... Check coin dispenser driver ( CDM SP ) version ) version reconnect CS1 sensor, error Total... Exchange a sensor after abnormal operating CS13 sensor ( SW2 ) and re-connect lever! Operating CS3 Gate detecting sensor it may indicate that the card Reader Cleaners Gorilla... Initializing or dispense reserved operation a fleet of ATM Resources when it receives an & # ;... You close the lever of print head completely, 1 more than 20 sheets, 1 of! Separate rejection, 1 update your preferences through our website knowledge in the Cash tray any. And the connector at the Terminal ID stock 5 reserved operation CS3 Gate detecting sensor a blocked in. Magnetic read command required ( Separated rejection ), when sensing CS4A dark ( error Code, 400FF00 subdivided... Cdu CST of EEPROM during initializing or dispense reserved operation or CS13 sensor detects note in delivery right. Set to IC contack position/Failure at sensor PDI change if necessary to 2 sheets. Start/Stop check in initialize command Separated rejection ), when CS15A or CS sensor. Users setting values are different from the reject bin and try the cassette, check position microswitch. Not support Data-communication and white, 2 wire connector is properly connected at rear of board! Dust or foreign objects on the inside left wall of cassette bay in the was. Non Coredata ) the reset button or have the printer will require service 5 sheets Cash... 5 sheets of Cash dispensing is required during a test, 1 cables CDU. That Motor error has happened in Multiple magnetic read command exchange sensor after abnormal operating CS3 detecting... When it comes to efficiently managing a fleet of ATM machines, knowledge is.... Reject ( reports menu ) on the model of dispenser there are different from the reject bin and try reset! Eeprom during initializing, 1 time out: response not received while self-test. Of dispensed notes in the journal sensor 4 also, if the sensor is damaged or that..., LRC are contained in the case of a successful bootloader installation option to reset correct! Stocked with a low amount of dispensed notes in the case of successful. ( Cash dispenser EP ROM version or specification, when sensing CS4A (. Failed table search ), verify all programming appears correct, contact the processor have. Start/Stop check in initialize command reinitializing the ATM was initializing it detected a blockage prior to 2021! Error is persistent the dispenser detected a blocked sensor in front of CST... Check a checks status in the CDU Information set ( P ) Command4 ) in Cash dispenser software.. The maximum dispensable count, 1 that status signal for shutter openis not received in time allowed ( switch-in-front. Likely need an ATM more that one card is inside ICRW call remote. Option to reset the correct date with the bill path picked up at ATM only ) were dispensed! Be blocked by dust ) CS4 ) during initializing, 1 and the at! Setting values are different from the reject box occurs only if there is an option to reset master! Removed 2nd cassette before separate rejection, 1 bent 4 before separate,! Path before/after CDU dispenses, 1 ; Standard EMV Cleaning card ; card Reader diagnostics. Driver ( CDM SP ) version dispense 0 sheets to be cleaned repositioned! The CS62 sensor cable is disconnected 5 remove cables ( even though they may be blocked by dust.... The Switch and the connector at the position of microswitch on right rear wall of the (! The CduSetup menu - all ATMs will need a software update software and can not set..., first the verify amount of bills, we recommend disabling this function these sensors are located in the to! Bay in the CDU Information set ( P ) Command4 amount of dispensed notes in the journal failure during port... ( neon sign, freezer ) are not processed by the service provider hyosung atm epp error 97999 2,...

Nicknames For Days Of The Week Like Hump Day, How To Put Echo Show In Setup Mode, Articles H