";s:4:"text";s:25703:"Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Overall an enjoyable trip and I would recommend Barfleur. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Dear Dean, Thank you for taking the time to write a 4* review. Please accept our apologies. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Dont make chili, thats OK. Come sample and help to judge. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. . brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Is BF really so inflexible? Have a Flexi ticket booked for end July and need to amend. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . 3. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. We have Brittany Ferries bookings for late July (a Flexi ticket). If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. (General Data Protection Regulation). You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Fees are in addition to any price increase that may apply. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Brittany Ferries is your route to an extraordinary time in France and Spain. Find the Chargeback Instantly product on DoNotPay. Very disappointed about lack of inclusion of evening meal and breakfast. I moved . I chose the flexi fare option to allow amendments on the return leg: things can happen. You rock! The explanation given was totally unacceptable. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. It all screams SCAM! No kettles in cabins. But thats far from all thats brilliant for families with Brittany Ferries in 2023. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Thank you Marcelo!!! We had a 4 berth cabin for two. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Get inspiration, tips and holiday competitions straight to your inbox! Theres no risk of bored teens on-board either. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . So essentially these new Standard and Flexi tickets represent a price increase. 52,385. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. You cannot cancel partially used tickets. JavaScript is disabled. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Full payment is required if booking within 60 days of travel. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. View more details. brittany-ferries.co.uk Say Hola to Spain in 2023. In summary, here are the ways you can request a Brittany Ferries refund: For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. No reduction in ferry price because of this. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Thank you Jude. The beds are very comfortable and we slept extremely well. Slept well on journey - beds very comfortable! Everything from check-in queues to security seems designed to be as unfriendly to families as possible. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a 4 berth cabin for two. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Would not refund difference or apply to my booking when I phoned. So if you have to change your travel plans, even at the last minute, you dont lose any money. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Each ticket has a different price set and provides better comfort. OP. So where would you like to go in 2023? The member of staff dealing with my problem was very good. Copyright 2022. Brittany Ferries also charges cancellation fees on its tickets. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. We look forward to welcoming you on board. Brittany Ferries not playing ball. The staff were very helpful and supportive for us and we really appreciated their help. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Cancellation rules vary according to ticket type. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Dear Gavin, Thank you for taking the time to write a review. DoNotPay can help you complete a chargeback request quickly and easily. Thank you for posting your comments. Important . The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. I've had to rebook yet another crossing without using the voucher. I will read the page again so fear not. Standard. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Brittany Ferries also charges cancellation fees on its tickets. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. View more details. In the case of Standard and Flexi tickets, you pay fewer . The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. 20/20 per amendment within 4 hours and after outward sailing : . 590 amp; ~26cm HS-1 Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Rank in 1 month. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. We have booked a return ferry crossing to Santander on a flexi ticket. Welcome Brittany Ferries UK. read more. Trains to Belfast. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Travel and Tourism. Date of experience: 02 January 2023 Kind regardsAlison. Please accept our apologies that the dining did not come up to the required standard. Brittany Ferries offer different types of tickets to its customers. Skip to main content. While doing this the price increased. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Plus special offers on kids meals are available on all crossings. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. The ship travels at a slow speed so I found it easier to sleep than on other ships. Its deplorable customer service. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. We had a 4 berth cabin for two. Minimal space in the cabin but its On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. If you need help or advice, its readily available. Remaining balance due at least 60 days before travel date. Brittany Ferries General Ferry Booking Terms and Conditions. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Loved by our customers Companies can ask for reviews via automatic invitations. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Realted:- Premier Inn Cancellation Policy. We travelled from Plymouth to Santander, Spain on the Pont Aven. Kind regardsAlison. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. It's just all a little confused (as are the ticket options). Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Why not credit the original card? Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Refunds will be issued within seven days. Like railways, water ferries are a popular method to travel between different European countries. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Flexi If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. These tickets require a 25% deposit at the time of booking. You will get your refund after your cancellation fees are deducted. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Every ship has a choice of accommodation to suit your budget. All rights reserved. Do you agree with Brittany Ferries's 4-star rating? Lets see whether you can make amendments to your tickets or not. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Date of experience: January 02, 2023 Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Would have liked a smoothie or ginger beer. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. This can be frustrating, since sometimes your plans change for reasons you can't control. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. However, what that means for passengers is greater confidence all round. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Useful1. It may not display this or other websites correctly. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. I am sorry that you have not been able to amend your Flexi ticket online. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. No reduction in ferry price because of this. Is that right or am I reading it wrong? Have emailed numerous times, written (signed for) and sent messages via the website. Many of us have questions in our minds regarding Brittany ferries refund rules. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Email sent: Jan 10, 2023 3:49pm. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Three weeks on and I still haven't managed to speak to somebody. Here are 8 tips for writing great reviews. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. read more, Ferry Portsmouth to Santander. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. . You just know when you book tickets that youre in safe hands. Also purchased flexi ticket six days later you gave free upgrade when booking. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Global Rank. Cabins excellent. I have emailed on the 28th May - no reply. Ferry Portsmouth to Santander. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Whispering Woods Campground. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. #3. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. . Some of the add-ons on this site are powered by. Kind regardsAlison Brittany Ferries. Kind regardsAlison Brittany Ferries. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Overall it is a pleasant journey with somebody else doing the driving! No refund in case of a ticket booked in a special offer. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. 50% of booking value as cancellation fee. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Call 0330 159 7000. The reason given by their call centre was "the ship will sail on 21st June". We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Carpet wasn't vacuumed. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. For a better experience, please enable JavaScript in your browser before proceeding. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. The ribs dry and stringy. Theres never a dull moment, and you get the best prices in town. Come keep warm and laugh about the summers events with friends around the fire. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. May 5, 2020. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. I just hope I've got the upgrade to a flexi ticket correct!! No reduction in ferry price because of this. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. If you cancel you will only get a 75% refund. Depending on your chosen ticket type, the conditions for cancellations will vary. We have helped over 300,000 people with their problems. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Husband had a cooked lunchtime meal - very impressed. 50% of booking value as cancellation fee. The self service restaurant food was adequate but the choice of cold drinks was poor. Bienvenue Brittany Ferries France. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Thank you for choosing to travel with us and try this route and ferry for the first time. read more. Flexi : Free amendments up to 4 hours prior to outward sailing. Good Morning A8719vlandrewc. But what annoys me is having altered your crossing if you need to . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Kind regardsLeah Brittany Ferries. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Refunds can also be acquired in the form of vouchers. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. . . Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. 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