Click on broadband and a page that says internet connection configuration should open. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Monthly cost changed on Tuesday - no internet since then! The power is off or the lights have been turned off using the Hub Manager. I take it you've replaced the SETUP part with your account username? If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. 30-05-2020 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. 01-06-2020 Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Ah ok. Can you try this guide to see if it helps? The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Is your BT broadband playing up? This table shows how long each stage of the start-up process should last. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. First The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 31-05-2020 Get help setting up your Smart Hub>, Check for any service problems in your area. Plug your Hub's power cable into the mains and turn on. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Any help very much appreciated. Once entered click on continue to advance settings. on Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Choose ' Open 'No Connection' help ' under 'No service'. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. How does the speed test look? Your device has a strong mobile signal (two or three bars are good). If you need extra support watch the video below. appears to be unstable / he is worried things might drop out again. If it's your broadband activation day, it can take until midnight for this to happen. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Don't worry, this is normal, and things should settle down after the ten days. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. When you first plug in your hub, the lights will appear in this order. Your device can't connect to the mobile network. Turn it off and then on and try again. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Re: Blue light but no wifi or internet connection. The light will turn blue when your Hub is ready. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. If you still can't connect to the mobile network, contact us. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. I would now say 99.9% this was an external issue / no faults inside the property. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. - edited If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. The Smart hub should just need connecting staight into the wall socket. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 22h06. 31-05-2020 Your Hub is connecting to another wireless device using WPS. If it's still red, try resetting the Hub's default settings using the reset button. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Click on your model of Hub to find out what the lights mean. if BT is down in the local area. If this doesn't fix your issue, please contact us. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. BT Business Hubs: Help and guides for your model. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Hmm. If there's still no light, call us on 0800 111 4567. There are also four ethernet ports and a USB slot. Web. Wait for at least three minutes for it to turn blue. Choose Status in the top-left corner of the home page. Wait for the blue light. If this doesn't fix it contact the technical helpdesk. Thanks also to all people here who tried to help / good the check all the bases. Trying to work out your BT hub orange light from your BT hub green light? Give it a minute or two to connect. If it's red after this use the Contact us link at the bottom of the page. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Press the Restart button on the back of your Hub. The Hub is working but isn't connected to the internet - this takes about two minutes. Check you're connected with the correct username in the Hub manager. There's a problem connecting to the internet. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. That is also showing a blue light but no internet on all devices. This light turns on when it gets no connection. Restart your device, and if the light is still red, contact us. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Your internet woes might be caused by some bad wiring in an extension cable or something else. Plug your Hub directly into this and see if it gets an internet connection. Can you post your router stats and we'll take a look? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it's flashing red, it didn't connect - give it a couple of minutes and try again. 13h59. Parkes94, newportpaul. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. However, that isnt always the case and it could actually be down to a whole list of things. Check you can make a phone call and that there's no noise on the line. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Turns out I had no engineer booked (lucky I did not wait three weeks). high tea intercontinental sydney; kimpton blythswood square hotel Get more information on BT Power Save mode. Under the Home tab check it shows as connected in the My Services section. Using the Power button, turn your Hub off and then on again. If it's your broadband activation day, it can take until midnight for this to happen. how to cancel BT Broadbandand find the 16h24. on We had the one about the phone on the 19th. This is my personal Community Forum account to help out around these parts while I'm at home. Simply touch the power button to wake it back up. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Broadband light is blue, but I can't connect to the internet. Your Hub is connected to the EEmobile network via Hybrid Connect. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Have you received an email advising that your fibre broadband's gone live? If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Which router, BrightBox 1 or 2 or . Is the power cable plugged in and switched on at the mains. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. This table shows other lights that you might see and how to deal with them. Your Hub will return to normal mode after a few minutes. Check the power cable is correctly inserted. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. weststreet78. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. When the hub's lights are on, it's ready. I have reset hub etc - still no internet. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Purple: The Super Hub is in modem mode. On the Plusnet hub it says 'connected'. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. The Hub is attempting to connect to a device via WPS. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Connect a device to your Hub. 1:43 PM Press and release your Hub's Restart button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Your device is not paired to your hub. Just unplug the power cable, wait a few seconds and plug it back in.) It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. 13-06-2021 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on VPN connection enabled on your device. When you first plug in your hub, it'll take about four minutes to synchronise. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Hub is connected to broadband but can't connect to the Internet. Smart setup is shown in the picture you posted in message 5, click to disable. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? At first devices did not seem to be working. One of the most effective tricks is the easiest. Using the Power button, turn your Hub off and on again. The light will turn steady blue when your Hub is ready. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. As an aside I rang connections PM today. Use the Contact us link at the bottom of the page to get in touch. The BT Smart Hub 2 router is showing a blue light and is definitely on. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 30-12-2016 Select your hub from the options below to see what they mean. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? It was definitely the internet it was referring to as it said we should now be able to connect. Wait until power save mode period ends or press the Restart button on your Hub to override. Give it a couple of minutes and try again. 2022 If there is a problem, your broadband issue could berelated toyour landline. 31-05-2020 Make sure your Mini Hub is turned on and charged up or plugged in. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. The default setting is to merge the two together so you see only one network name. A red light means there is a problem somewhere. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Second, check that you havent got a The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. You should still get a good connection. on This is a white box that connects to your BT Hub. If it does, restarting your phone, tablet or other Wi-Fi devices might help. 31-05-2020 How do I create a wireless connection to my BT Business Hub 3 using WPS? Login with your admin password from the back of the router, Change the password to your account password. Your Hub will restart and the Power light will glow steady blue. If you need to disable this, follow these steps in reverse. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. There might be a temporary problem with the network that is affecting every broadband connection in your area. 22h19. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Thanks again for the help - I have checked all / all look ok. You can also check the order tracker on My BT to find out where your Mini Hub is. The test socket is your main socket. on This will usually be orange, matching the colour shown by the light on the front of the hub. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. 2 users liked/thanked this post: BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Finally. - edited Sorry to hear you can't connect to the internet. The light will turn steady blue when your Hub is ready. BT Hub Lights Guide. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If you try to use them together, your broadband won't work. If you think I helped please feel free to hit the "Thumbs Up" button below. You'll need your reference number. (No power button? When you purchase through links in our articles, we may earn a small commission. Please can you help me? Or you can check their website at www.dpd.co.uk. Ask questions and share tips with other people 24 hours a day. The Hub was fine / everything in the house was fine - it was a line fault. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Has your broadband been activated? Don't forget to check your microfilter if you have one. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Check the broadband cable. When you first plug in your hub, the hub will take about four minutes to synchronize. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. I have connected to master socket but this makes no difference. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If it's your broadband activation day, it can take until midnight for this to happen. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. on Check the broadband lights status section in this table. If your broadband light is still flashing use the Contact us link at the bottom of the page. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Dont have a different device to try? Thanks, on If either of these fixes the issue, then there is a problem with your phone wiring. 23h08. Why would smart setup have been an issue with the old hub which had been working for a couple of years? On Monday no lights on the Openreach modem were on. 16h28. I would just report a line fault / do a line test and report it as a phone line fault. If this doesn't fix your issue, please contact us. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine You can switch it back on again via the Hub Manager. You will get a refund for the time is is out of service. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Try moving Hybrid Connect. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. It is odd the hub blue light is on? There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. The BT Home Hub 5 is capable of dual AC Wi-Fi. I am sure this is a upstream issue / not local to me. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. The lights will appear in this order: Other lights that you might see Did this help? Your device cannot connect. A blue light means the hub is working fine. Ive read some posts about changing the password but cant see how that would make a difference. First, try resetting your router to its default settings. I'm not in the office at the moment so I can't check your account. Updated 06/10/2022 Give it a couple of minutes and try again. Please wait for the hub to sync - this usually takes about four minutes. Step 6: Click Add Server. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). online troubleshooter. My workaround has been to manually enter DNS settings on each device. If it's flashing red, you didn't connect. If I hotspot from a phone I can get internet on all devices. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 BT have an engineer due to attend in around 3 weeks time. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Re: Light on router is blue but no internet connection! It might be a router firmware issue with an easy fix. All still working ok. Does it announce your correct no. Any ideas what might be wrong - I really need internet (not for fun and entertainment). (Instructions for an Android device are here.). Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Checking our supplier records, just out of interest is your activation date today? If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. His main beats include VPN services and antivirus. Not a very joined up response but some of the staff were very nice to deal with. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Check the power supply and that your Hub is turned on. 30-05-2020 The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Broadband light is flashing orange then pink/purple. Blue: The Super Hub is in router mode. We're usually less busy between 12 and 6.30pm. Often the signal gets better near windows or doors. So, grab another device and see if the issues are the same on that. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Or were you already with EE BB about the phone on the BT Home Hub 5 is capable of AC. 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Your phone wiring my BT Business Hubs: help and guides for your.. Suggesting possible matches as you type which stage EE have got to.Is this ADSL.

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